The complimentary tea and coffee in the room wasn't refilled by housekeeping, and we constantly had to request for more from reception, who told us that we had to pay for more. The staff were friendly and efficient. You can't grumble too much when the hotel is such great value and so well located, but good wifi is a must in 2015. I would definitely book this hotel again! He advised someone would look into it but the next day we were told no one was called or looking into it as it was sunday. Housekeeping were excellent and never knocked on our door or disturbed us once. It wasn't complicated to get there, the only problem with coming from/to the airport, with luggage, it is that in the metro stations you have to look for the elevator, because usually there are no escalators. Just a wee note , the bottles of water in the room are chargeable . He wasn't helpful or try to help. Hotel was excellent value. Very good location to discover Berlin. With kind of regards We felt like we are the only ones in the whole hotel, despite the usually crowded area at the reception and at breakfast. Rooms are spacious and have everything you need. The only downside to this hotel was the lack of English channels on the tv, but given that we only used the hotel to sleep in anyway, we didn't mind too much. We decided to visit Berlin for the Christmas Markets and found this hotel, mainly down to the location. We did not have the breakfast buffet. Hotel it located under 5 mins walk from the u2 station which is really convenient for getting around. Close to the underground. Only thing I would change about this hotel is perhaps putting in a restaurant or making an official bar, separate from the reception. WiFi is free, and this hotel also features a bar and dry cleaning service. View deals for Best Western Hotel am Spittelmarkt Berlin, including fully refundable rates with free cancellation. This is not a particularly attractive hotel but the staff are welcoming and helpful. My partner and i was able to do most of our sightseeing by foot. Breakfast cost 12€ per person, so we went to Shafer around the corner from the hotel to eat that cost much cheaper and taste good. I stayed for 2 nights this week. In this hotel we will be back! Location remains excellent, staff is friendly and efficient. This was a disappointment as it was essential to our trip The cafe across road was nice The hotel breakfast was very good and we found the individual breakfast rooms quite pleasant The Irish bar on main road was very good. Doesn't disappoint. Nice buffet! Around the hotel there are several bakeries where you can cheaply and eat your breakfast because the hotel very expensive. Breakfast was large, but slightly overpriced (in my opinion) so we only ate there once. would recommend this hotel for a stay if you dont want any frills, Hotel is over priced for the level of service they are providing, rooms are clean but bathrooms are very small, TV channels are very limited, WiFi is a disaster, staff are helpful, very close to the metro station. Something went wrong – please try again later. If you ask to move to the newer building, be sure to not take a room in the corner where they keep the trash bins... Their pick up is rather early in the day... Hotel is clean and tidy rooms are nice and comfortable close too the city centre the only problem we had were the receptionists didn't seem bothered in helping with anything also gave us out of date pamphlets for the hop on hop off bus so we went to the stops closest too the hotel but it doesn't stop there anymore so spent two hours walking around to find one that was being used hotel receptionist didn't seem too care when we told them. Quiet room on the 6th floor.When we arrived the receptionis was not very kind. The front desk ladies were not that friendly but they speak English. The location is really great and the price was good. All rooms include a flat-screen TV and a private bathroom. Lovely stay at this hotel. Walking distance (15min) to DDR Museum or the Berlin cathedral. The staff were good. Visited Berlin for 5 days and was really pleased with the accommodation. World of Pizza is near the hotel as well. Best Western card holders get one free bottle of water. I did not eat breakfast but was told by another guest that it was very nice. There is free WiFi provided in the hotel which isn't the best very slow at times. When out exploring we walked to Alexanderplatz, Check Point Charlie, Museum Island - all are within a 15 minute walk. Very clean. Didn't find any bars near by but didn't really look to hard. Warning Do Not Stay At This Hotel! The room was comfortable and quiet. Due to the central location right by Spitte…. If you don’t book a flexible rate, you may not be entitled to a refund. The staff was great,friendly and helpful. Like others have said before, location was Spot On! The room was ok but they have to clean more better the bathroom. The room was quiet. Parking available for 20 EU a night. This hotel is in an excellent location and easy to get to u2 line underground and travel to nearby tourist spots. There is a supermarket just a short walk from the hotel. The U-Bahn station is literally a two minute walk from the front door and right around the corner making it so easy to get to the city centre. ), Couples policies (are unmarried individuals allowed? If you take the breakfast option, then it can seem a little bit like a hostel situation but overall I found this to be relaxing as you can choose to sit where you like on one of the many tables or benches. U bahn station is around the corner from the hotel, this is U2. A good spot if you need a quiet night's sleep in a capital city . The rooms were modern and clean. The breakfast buffet had a good choice of items including cheese,cold meats and pastries. We will loose our money. You can hop on the tube at night to get to Alexander platz, Friedrichsstrasse, everything is pretty easily accessible, tube trains run around every 3-4 minutes during the day and 8-9 minutes later in the evening. Only negative was uncomfortable pillows. The shower was powerful and there was plenty of space to put toiletries. We booked this hotel as it was well placed, a short walk from the 'alexanderplatz' area of the city. When I arrived I couldn't check in my luggage because the front desk ran out of coins for the luggage lockers and the front desk woman very rudely told me to leave my things there. Small room with noisy heavy doors, no soft close- hear slamming doors frequently. Landed up checking out after the first night for various reasons. Great location for all site seeing in Berlin. The first night we walked to the Spree Canal and east to the last bridge before the river. the pillows here are horrid. WiFi is free, and this hotel also features a bar and dry cleaning service. My friend and I stayed here for a girl's city break and we have just returned. Nice clean bedding. Still, overall, its not a bad choice for the mitte area. The location of this property was in a perfect area and the staff were pleasant and very helpful! We purchased breakfast each day at €12 and we thought VFM. The TV only had one English Channel but we didn't really use it during our stay. Subway Access. We have just returned from a 4 night stay and would highly recommend this hotel. I can't really comment on the Wi-Fi as I didn't need to use it. In a quiet area of new development close to the U-Bahn station main line for easy access to Potsdamer Platz & Alexander platz where yo get easily access the main train stations & many other links for the whole of Berlin. No bar lounge but drinks were available to purchase to take to the room or sit at a table within the reception area. There is a breakfast room in the basement and while its a bit pricey at 15 Euros it had everything you could want. Since this was a business trip, it was very very frustrating to go in the lobby every time I need to check my email. Check for travel restrictions. I am sure the hotel knew the problem whit our room. Bathroom had a VERY powerful shower well its more powerful than mine anyway, a hairdryer, shaving mirror, normal mirror. In Mitte district. The reality is completely different and there was no cooling of the room. Due to the central location right by Spittelmarkt, all interesting sights are easily reached within minutes. Only breakfast available at 6:30. Big nice room, clean bathroom, breakfast ok. My German is terrible but they were only too happy to speak in English. The neighborhoods location is perfect for night outs. Excellent location! The only thing why we don't give the five stars is because all the rooms don't have at least an empty refrigirator for a cold water , milk etc. Friendly and helpful staff. Staff are all polite and very helpful, Overall nice clean hotel good showers good size room the only thing to let it down was the barman who took money for my drink they swore he didnt making me pay again both me and my friend whitnesed it so on that basis wont be returning again which is a shame as I often visit the city and thought it was a good base to visit the attractions. This hotel is incredibly well situated just next to a subway station and about 15 min walk away from Alexanderplatz the main center spot in Berlin.. coffee and tea if you want daily, need to ask front lobby, housekeeping didn't fill those up. I would not stay any further than this location if you plan to walk everywhere. Great location, literally 1 minute walk to the U station where there's a train every 4 minutes to most places in Berlin. Clean rooms except for the carpet. We stayed here on a 4 night break with Easy Jet. Very handy not having to drag your bags around the city. Amenities: In the room: Bed wardrobe desk en-suite shower room flat screen tv air-con opening windows. Price aside it was also quite disappointing, if you decided to have breakfast after 9:30am (which we did as we were on holiday) you were likely to find that a few items will had run out (and are thus finished for the day). We had a great tapas meal accross the road. We paid for breakfast which consists of a couple of hot dishes and plenty of cold dishes. Thank you. We had an odd numbered room bordering the parking lot and the garbage containers. Great stay ?? We requested a room close to an exit as we are both smokers and didn't fancy having to hike for our last cigarette before bed. Internet was a little better but not great. The nearby underground stop takes you quickly and directly to the two hubs of Alexanderplatz in the east and Zoologischer Garten in the west. All in all though, I would not hesitate to return. All the staff we encountered on reception spoke good English if your German's a bit rusty (like ours); the staff elsewhere were very pleasant too. Cannot fault the location of this hotel! You can also easily reach attractions such as the Exhibition Centre, the Branderburg Gate, Gendarmenmarkt Square and Potsdamer Platz with its bars and restaurants. Some of them are very rude. Our room was comfortable, the wi-fi was excellent and the shower particularly good (not because of its look or space but because it had two functions - one for the flow and one for the temperature. Rooms are clean but small. The room was clean & comfortable. We came to Berlin for the 2018 Marathon and booked our trip kind of late. There is a small "bar" in the foyer which is attached to the reception. Rooms were small, especially the bathroom. The reception could ask just passport. After this, I bought the umbrella in a retail shop at almost half of the price agreed, and sent them a picture of it, of the receipt, and my IBAN code, claiming of course only what really spent. Trains every 2-5 minutes. This hotel is excellent value, the triple room was a 'proper' triple, with an anti room for the third bed, comfortable, clean and quiet. We have stayed in Best Western all over the world. All in all we thoroughly enjoyed our stay. Wonderful breakfast, wonderful price, wonderful location. The staff is courteous and helpful and the rooms are clean, quiet and very comfortable, even though ours was a bit small but perfect for our needs !!! The picture is a large German breakfast for 2 people and was delicious. The rates went up and he still managed to give me a good deal. Great location, near the U2 red line, stop Spittelmarkt. I am not sure whether it was because I was a Best Western rewards member but I was provided with a username and password on a separate piece of paper for the free Wi-Fi and this worked a treat throughout my three night stay; I certainly had no problems with the Wi-Fi whatsoever. In a good place for walking to everywhere, which is handy to save a few euros with not needing to buy the train pass each day.